Contact the shop

If you are having technical problems with the store, including card payments and password resets, please contact scva@uea.ac.uk

If you have any queries about your order, please contact scva@uea.ac.uk quoting your order number.

 

Our registered head office is:
The Sainsbury Centre
The University of East Anglia
Norwich Research Park,
Norwich, Norfolk,
NR4 7TJ
UK

The University was formed by Royal Charter and as such has neither a company number nor charity number, as it is not required to be registered with either Companies House or the Charity Commission.

UEA VAT Number: GB 595 1835 05

Delivery times

We aim to deliver shop products within:
UK – 3-5 working days
Europe – 7-10 working days

Please note, due to changes in international shipping regulations following our exit from the EU, orders to Europe may be delayed or held by customs. Customers are responsible for any additional charges that might be incurred with importation.  Unfortunately we are currently unable to ship outside of the UK and Europe.  

Shipping costs

We offer free standard UK delivery on orders over £50. This offer is only valid online. Select standard UK delivery at checkout.
For orders under £50, our delivery costs are below:

Uk – £3
Europe – £10

Returns and Exchanges

If you would like to return an item, please send an email listing your order number and the item you wish to return to scva@uea.ac.uk within 30 days of the original order. Please ensure your item is unused, in the same condition that you received it. This includes being in its original packaging if applicable.

Once we have authorised the return, please mail your product to: The Sainsbury Centre, University of East Anglia, Norwich, Norfolk, NR4 7TJ.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live and availability of the replacement items, the time it may take for your exchanged product to reach you may vary.

Several types of goods are exempt from being returned. These include: Perishable goods (such as food items),gift cards, earrings, sale items.

Refunds

If you have requested a refund for your returned item, we will send you an email to notify you once we have received and inspected your returned item. As long as the item is in a resalable condition, the refund will be issued to the card used for the original order. You will receive a confirmation email once the refund has been processed.

We reserve the right to refuse a refund if the item is not returned in its original condition, is damaged or missing parts for reasons not due to our error, or for any item that is returned more than 30 days after ordered

Refunds can take up to 10 working days to appear back in your account. If you have yet to receive the funds back into your account after this time, please contact us at scva@uea.ac.uk.

Exchanges
If you would like to return an item and have it exchanged for a different product, please send an email listing your order number, the item you wish to return and the exchanged item you would like to scva@uea.ac.uk.

Once we have confirmed that we can exchange the items then please mail your item to the returns address listed above.

You will be required to cover the cost of the return postage as well as to pay for the cost of shipping the new item out to you. You will also need to pay for any difference in price between the two items.

Damaged or incorrect orders

Unfortunately, items can occasionally be damaged in transit. If you find there to be a problem with your order on its arrival, please get in touch as soon as possible by sending an email to scva@uea.ac.uk. We may ask you to provide photographs of the damage to assist with arranging a refund or exchange.

We will always endeavour to rectify any problems with orders by either refunding or replacing any damaged or incorrect items as quickly as possible. If we require a damaged item to be returned to us, we will cover the cost of the return postage.